Shipping policy

🚚 Serene Essentials Shipping Policy

 

 

Thank you for visiting and shopping at Serene Essentials. We are committed to providing you with the best experience, from the moment you select your essential oils,  diffusers and other products to the moment they arrive safely at your door.

 

🌎 Domestic Shipping Policy (U.S. Only)

 

 

Shipment Processing Time

 

All orders are processed within $\text{[1-3 business days]}$ (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Potential Delays: Please allow for extra processing time during peak seasons (e.g., holidays) or high sales volume periods. We will notify you immediately if we anticipate significant delays.

 

Shipping Rates and Delivery Estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

Note on Delivery: Delivery delays can occasionally occur with the carrier. These times are estimates provided by the shipping carrier and are not guaranteed by Serene Essentials.

 

Free Shipping

 

We are pleased to offer Free Standard Shipping on all U.S. domestic orders over $200.00.  Must be $200.00 before tax/shipping.

 

📦 Local Delivery/Pickup

 

$\text{[**Choose ONE option or remove this section if not applicable:**]}$

• Option 1: Local Delivery: We offer local delivery within a $\text{[XX-mile]}$ radius of $\text{[Your Town/Zip Code]}$ for a flat rate of $\text{[$X.00].}$ Deliveries are typically made on $\text{[Day(s) of the week].}$

• Option 2: Local Pickup: You can skip the shipping fees with free local pickup at $\text{[Your Address or Specific Location]}$ on $\text{[Day(s) of the week]}$ during the hours of $\text{[X AM/PM]}$ to $\text{[Y AM/PM].}$ We will send you an email when your order is ready for pickup.

 

❓ P.O. Boxes and APO/FPO/DPO Addresses

 

Serene Essentials ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

 

🌍 International Shipping Policy

 

•  We Do Not Ship Internationally: We currently do not offer international shipping outside of the United States.

 

🔍 Shipment Confirmation and Order Tracking

 

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within $\text{[24 hours].}$

 

💔 Damages, Issues, and Lost Packages

 

Serene Essentials is not liable for any products damaged or lost during shipping.

• Damaged Items: If you received your order damaged, please contact the shipping carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. Also, please contact us immediately at $\text{service@serene-essentials.com}$ with photos of the damage so we can assist you.

• Lost/Stolen Packages: If tracking shows your package was delivered but you have not received it (stolen), or if the package is significantly delayed/lost, you must file a claim directly with the shipping carrier ($\text{USPS) United States Postal Service.}$.

 

📞 Contact Information

 

If you have any questions about this Shipping Policy, please contact us:

• Email: $\text{Service@serene-essentials.com}$

• Phone: $\text{908-624-9410}$

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